Market Response…

April 11, 2007

Readers,

Please see the thread below from the Blogger support forums, regarding a support issue that has been left dangling since last November. Blogger is the Google company that currently hosts the Snark’s Review.

As you can see, Google isn’t exactly providing great service to it’s customers. Now you might object that it is a “free” service, but that would be a simplistic analysis. Writers provide content for Google through services like Blogger. Google in turn indexes that content and makes billions of dollars in advertising sales on the hit pages from searches of that indexing. So Google really isn’t giving anything away anything for free, it is a fair exchange — and as part of that exchange Google should provide a satisfactory level of customer service; they aren’t.

As a result, the Snark is probably going to move the Snark’s Review to another hosting service, such as TypePad, OpenPress, etc. What I’m asking readers is, do you have a preference? I know that many of you are sophisticated consumers of the blog-o-sphere, and, some of you, bloggers yourselves. What service have you found to provide a high quality of service and a good quality of technical sophistication? Please post a comment or write to the Snarkmeister.

Thanks for your input,

–TSM

1. Dreadful
Feb 14, 11:45 am
I’ve always posted from the Mac Dasboard (Blogger Widget) but since have upgraded to the New Blogger I cannot login. I’ve tried again and again but it doesn’t work and now I gotta do it from the Blogger Dasboard (website). I’ve searched for the same problem on this group and have found 3 users with this problem without solution, so it would be great if someone give us a solution. Thanks in advance… πŸ™‚

2. Dreadful
Feb 16, 6:18 pm
I cannot post from the widget, from the email and gotta go to the Blogger Dasboard to post! 😦

3. BuddyBoy
Feb 25, 2:42 am
I am having the same problem. Has anyone come up with a solution? It seems to be impossible to contact Google directly on this point.

4. Dreadful
Mar 1, 9:39 am
Welcome to the same problem, you’re the fourth, we are not alone. We need help! : (

5. TheSnarkmeister
Mar 5, 12:33 am
It’s been almost a month since this was first posted here and this still has not even been acknowledged by Google? That is pathetic. Yahoo has made some major advances on Google technology wise, if service and support isn’t going to be any better, maybe there isn’t any real reason to stay here.

6. Dreadful
Mar 11, 8:54 am
Does anybody read us? I hope this will be fixed soon because I don’t like Yahoo as I like Blogger, understand it as a full configurable weblog service. Why things cannot work as great as before? If the widget doesn’t work why is still downloadable from the Apple’s Dashboard site? Please fix it!

7. Dreadful
Mar 16, 6:59 am
I just have read this:
“The Blogger Dashboard widget for Mac OS X cannot be used to post to the new version of Blogger. – latest update on Monday, November 13, 2006”

http://knownissues.blogspot.com/search/label/macintosh

Why Blogger doesn’t alert about this BEFORE encourage to migrate???
Why Blogger doesn’t fix the widget as SOON as detect the problem???
Why Blogger doesn’t ALERT or REMOVE the widget from the Apple site???

Just three questions easy to reply… if somebody from Blogger would read this… : (

8. Dreadful
Mar 23, 7:02 am
Please, fix it. Just trying to keep it live to keep the faith.

9. TheSnarkmeister
Apr 11, 12:09 am
It has been another month and Google, with all their billions in resources, has still not bothered to fix this. I’ll be migrating my blogs ASAP. Blogger had already fallen behind in the technology curve since Google snarfed them up anyway. In the real world the market moves on, Google is going to have to learn that lesson. They can’t coast on their name. Anyone have a particular favorite or recommendation in regards to possible alternatives?

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